LIMITED LIFETIME WARRANTY INFORMATION (ORIGINAL PURCHASE RECEIPT REQUIRED)
KEE Action Sports (“KEE”) warrants that this product is free from defects in materials and workmanship for as long as it is owned by the original purchaser, subject to the terms and conditions set forth below. KEE Action Sports will repair or replace with the same or equivalent model, without charge, any of its products that have failed in normal use because of a defect in material or workmanship.

KEE Action Sports is dedicated to providing you with products of the highest quality and the industry’s best product support available for satisfactory play.  

Purchaser should register product to activate warranty. Register your product by:
1. Online at www.paintballsolutions.com
2. Complete the product registration card (if applicable) and mail along with a copy of your receipt to Paintball Solutions, 570 Mantua Blvd., Sewell, NJ 08080.

WHAT THIS WARRANTY DOES NOT COVER
This warranty does not cover problems resulting from abuse, the unauthorized modification or alteration of our product, problems resulting from the addition of aftermarket products and scratches or minor superficial imperfections. Due to the nature of paintball products it is important that the product be maintained by the user as indicated in the product manual to remain in good operating condition. Your Limited Lifetime Warranty will be void if you fail to maintain the product as recommended in the product instruction manual. In addition, certain parts of a product may be subject to wear through regular usage.  Replacement and repair of such parts is the responsibility of the user throughout the life of the product. These parts are not covered under the Limited Warranty. Examples of this type of part include (but are not limited to) goggle lens, straps, o-ring seals, cup seals, springs, ball détentes, batteries, hoses, drive belts, gears and any part of a product subject to continuous impact from paintballs. Hydrotesting of air cylinders is not covered under this warranty. 

The Limited Lifetime Warranty also does not cover incidental or consequential damages. This warranty is the sole written warranty on KEE’s product and limits any implied warranty to the period that the product is owned by the original purchaser.
Some states, provinces and nations do not allow the limitation of implied warranties or of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state, province to province, nation to nation.

If you should encounter any problems with your product and you have added aftermarket parts on your product, please test it with the original stock parts before sending it in. Always unload and remove air supply before shipping markers.  Do not ship your air supply tank if it is not completely empty.  Shipping a pressurized air supply tank is unsafe and unlawful. Remove all batteries from products prior to shipping.

This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow the exclusion of incidental or consequential damages.

 

HOW TO CLAIM YOUR LIMITED WARRANTY:

  1. Prior to shipping your product for warranty service, call or email KEE Customer Service at 1-800-220-3222 or tech@paintballsolutions.com and request a Return Authorization Number and shipping address.  To ensure your package is accepted and properly processed, the Return Authorization Number MUST be clearly visible on the outside of the package.
  1. All products returned for warranty service must include a copy of the original purchase receipt and a letter clearly listing the return authorization number, your complete name, address, phone number, e-mail address, and a description of the problem.
  1. Products returned for warranty service should be sent only by delivery services that provide tracking services.  Customer is responsible for shipping of the product to KEE. It is recommended that product insurance is purchased for items.  KEE is not responsible for replacement of any products lost in transit.
  1. Be sure to include return address information. If you do not include return shipment instructions, the ownership of the product is determined to be surrendered and the product will be disposed of at the discretion of KEE.
  1. Payment Terms – if payment is required, only Money Order, Cashier Check, and Credit Card payment will be accepted.  For Money Orders/Cashier Checks, they should be made out to KEE Action Sports.  Credit Card payments require a Credit Card Authorization from to be completed prior to sending in product (forms can be found on paintballsolutions.com or by calling 800-220-3222). Cash and personal checks will not be accepted.

 

REPAIRS NOT COVERED BY WARRANTY
KEE Action Sports Authorized Service Centers will gladly perform repairs not covered by this Limited Warranty for a nominal charge to cover parts and labor. Repairs made by Service Centers will usually be faster and less expensive than those sent back to the factory.

How to return your product for service not covered by this Limited Lifetime Warranty:

  1. Prior to shipping your product for service not covered by this Limited Warranty, call or email KEE Customer Service at 1-800-220-3222 or tech@paintballsolutions.com and request a return authorization number and shipping address.  To ensure your package is accepted and properly processed, the return authorization number must be clearly visible on the outside of the package.
  1. All products returned for service not covered by this Limited Warranty must include a copy of the original purchase receipt and a letter clearly listing the return authorization number, your complete name, address, phone number and email address and a description of the problem.
  1. Products returned for service not covered by this Limited Warranty should be sent only by delivery services that provide tracking services.  KEE is not responsible for replacement of any products lost in transit.
  1. Any product returned to KEE for repairs not covered by this Limited Warranty must be shipped postage paid and include the repair fee. Please call or email KEE Customer Service for current repair fees. KEE will repair or replace the product with a reconditioned unit of the same or equivalent model. If you ship your product without enclosing payment of the repair fee payment, KEE will bill you for the repair fee plus a $5.00 handling fee. Upon receipt of repair and handling fees payment, the product or its replacement will be shipped to you. If you do not include return shipment instructions or fail to submit your payment for repairs within 60 days of billing, the ownership of the product is determined to be surrendered and the product will be disposed of at the discretion of KEE.
  1. Payment Terms – if payment is required, only Money Order, Cashier Check, and Credit Card payment will be accepted.  For Money Orders/Cashier Checks, they should be made out to KEE Action Sports.  Credit Card payments require a Credit Card Authorization from to be completed prior to sending in product (forms can be found on paintballsolutions.com or by calling 800-220-3222). Cash and personal checks will not be accepted.

 

Fees for Repairs not covered by this Limited Warranty as of January March 2009 (subject to revision without notice)

PAINTBALL MARKERS

  • Paintball Marker (under $100 retail purchase price)                 - $25.00
  • Paintball Marker (from $101 to $200 retail purchase price)          - $40.00
    Paintball Marker (over $200 retail purchase price)              - $50.00

ELECTRONIC LOADERS

  • Electronic Loader (under $50 retail purchase price)                 - $20.00
  • Electronic Loader (from $51 to  $100 retail purchase price)   - $30.00
  • Electronic Loader (over $100 retail purchase price)                 - $40.00

PAINTBALL AIR SYSTEMS

  • Paintball Air System (under $50 retail purchase price)              - $20.00
  • Paintball Air System (from $51 to $100 retail purchase price)       - $30.00
  • Paintball Air System (from $101 to $200 retail purchase price)      - $40.00
  • Paintball Air System (over $200 retail purchase price)              - $50.00

OTHER PAINTBALL PRODUCTS

  • Other Paintball Product (under $50 retail purchase price)   - $20.00
  • Other Paintball Product (from $51 to $100 retail purchase price)    - $30.00
  • Other Paintball Product (from $101 to $200 retail purchase price)   - $40.00
  • Other Paintball Product (over $200 retail purchase price)   - $50.00